How we handle your personal information at myshawarma.express.
We may update this policy from time to time. We will notify you of any significant changes.
myshawarma.express ("we," "our," or "us") is a local food delivery business based in Awka, Anambra State, Nigeria. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.
We comply with the Nigeria Data Protection Regulation (NDPR) 2019 and the Nigeria Data Protection Act 2023. By using our services, you consent to the practices described here.
When you use myshawarma.express, we collect the following:
From you directly: • Name, phone number, and delivery address when you place an order • Payment information (processed securely by our payment provider, Paystack) • Messages you send us on WhatsApp or through our platform
Automatically: • Basic device info (browser type, IP address) to keep our site running well • Cookies to remember your cart and preferences • Delivery location data to fulfill your orders
We use your information to:
• Process and deliver your orders • Send you order updates via WhatsApp • Improve our menu and service • Respond to your questions and complaints • Prevent fraud and keep transactions secure • Comply with Nigerian tax and business laws
We will never use your data for anything unrelated to our food delivery service without your permission.
We do not sell your personal information to anyone.
We only share your data with: • Our delivery riders (your name, phone, and address so they can deliver your food) • Paystack (our payment processor, to handle your payments securely) • Our hosting provider (to store data securely)
We will share data with authorities if required by Nigerian law.
We take reasonable steps to protect your data:
• All payments are encrypted and processed through Paystack • We use SSL encryption on our website • Access to customer data is limited to authorized staff only • We do not store your full card details on our servers
No system is 100% secure, but we do our best to keep your information safe.
Under the Nigeria Data Protection Regulation (NDPR), you have the right to:
• Know what personal data we hold about you • Request correction of inaccurate data • Request deletion of your data (subject to legal requirements like tax records) • Withdraw your consent for marketing messages • Object to how we process your data
To exercise any of these rights, contact us at myshawarmaexpress@gmail.com or message us on WhatsApp. We will respond within 30 days.
We use cookies to:
• Keep items in your shopping cart • Remember your preferences • Understand how people use our site so we can improve it
You can disable cookies in your browser settings, but some features may not work properly.
We keep your data only as long as needed:
• Order records are kept for up to 7 years for tax purposes • Account data is kept while your account is active • If you ask us to delete your account, we will remove your personal data within 30 days (except what we are legally required to keep)
We may update this policy from time to time. If we make significant changes, we will notify you via WhatsApp or on our website. Continued use of our service means you accept the updated policy.
For any privacy-related questions or requests:
Email: myshawarmaexpress@gmail.com WhatsApp: +234 810 682 8147 Address: Solution Arena, Abakaliki Street, Awka, Anambra State, Nigeria
If you are not satisfied with our response, you can lodge a complaint with the Nigeria Data Protection Bureau (NDPB) at info@ndpb.gov.ng.
We are a small local business and we value the trust you place in us. If you have any questions about your data, just reach out.